You must be over 18 years of age to make a reservation.
Rooms are allocated on a first come first serve basis, You will need to provide your credit or debit card details to secure your reservation. A booking is only confirmed once completed on our system and confirmed by The Royal Hotel in the form of an email. The contract between The Royal Hotel for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from The Royal Hotel.
We cannot guarantee that partner booking sites will not block a room prior to a booking being completed. We do not accept any responsibility for any errors or double bookings made by third party partner booking sites.
A group booking must pay the total outstanding room rate a minimum of 60 days in advance of the booking. Group bookings cannot be made through partner channels such as Booking.com or Expedia and must be made directly with The Royal Hotel.
All guests are required to pre-authorise a card with reception at check-in. A card pre-authorisation will “block” funds with your bank. A pre-authorisation of the full room rate plus additional security deposit of £100 per room will be requested. When checking out the pre-authorisation will be completed automatically, assuming the guest presents the same card for payment. The Royal Hotel will accept no liability for any loss incurred should funds be unavailable for any other banking purpose. The Roya Hotel is also unable to release funds or instruct your bank to release funds if a different card is used for final payment.
In the event a guest wishes to cancel a booking the following terms apply:
Group bookings [4 or more rooms] must provide a minimum of 60 days prior written notice of cancelation. There is a £10 administration fee chargeable per room.
Single or small bookings [3 or less rooms] must provide 48 hours’ notice of cancelation for a refund. There is a £5 administration fee to process refunds.
All refunds are made by bank transfer and will be processed within 14 days of confirmation of cancelation.
Guests who do not provide 48 hours’ notice will be charged the full first night room rate to the card used to secure the booking.
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
You do not pay us when you are required to do so; or
You break the contract between us in any other material way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible. If you have already paid for your room, we will refund your payment. If you have not yet paid for your room, you will not have to make any payment to us. Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.